Refund and Return Policy of Shoptopixs
Effective Date: March 15, 2025
At Shoptopixs, we are committed to ensuring that our customers are completely satisfied with their purchase. If for any reason you are not happy with your order, we offer a clear and fair refund and return policy to make your shopping experience as seamless as possible. Please read the following terms and conditions carefully.
1. Return Eligibility
We accept returns on most products within 30 days from the date of purchase, provided the item is unused, in its original packaging, and in resalable condition. Certain products, such as customized or special-order items, may not be eligible for return. If you are unsure about whether your product qualifies, please contact us before returning it.
2. Return Process
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at info@shoptopixs.com or call us at 603-536-0310 to inform us about your return request. Please provide your order number and reason for return.
- Return Authorization: Once your return is approved, we will issue a Return Authorization (RA) number. This must be included in your return package to ensure proper processing.
- Shipping the Item: Pack the item securely in its original packaging, and return it to the address provided with the RA number. The return shipping cost will be your responsibility unless the return is due to an error on our part (e.g., wrong or defective item).
3. Refund Policy
After we receive the returned product and confirm its condition, we will process your refund within 7-10 business days. The refund will be issued to the original payment method. Please note that shipping charges are non-refundable, except in cases where the return is due to our error.
- Partial Refunds: If the returned item is not in resalable condition or is damaged, a partial refund may be issued. This will be assessed on a case-by-case basis.
- Processing Fees: If applicable, any processing fees will be deducted from the refund amount.
4. Defective or Damaged Products
If you receive a defective or damaged product, please contact us immediately upon receipt, ideally within 7 days. We will arrange for a replacement or full refund, including any shipping costs incurred. Please provide clear photos of the damage or defect for verification.
5. Non-Returnable Items
Certain items are non-returnable, including:
- Customized or special-order products
- Opened software, digital products, or services
- Products that have been used or installed
If you are unsure whether your purchase is returnable, please reach out to our customer support team for clarification before returning the product.
6. Exchanges
We currently do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.
7. How to Contact Us
For any questions, concerns, or assistance regarding returns and refunds, please feel free to contact us using the details below:
Shoptopixs
Email: info@shoptopixs.com
Phone: 603-536-0310
Address: 587 Elliott Street, Plymouth, New Hampshire, United States
Thank you for choosing Shoptopixs. We strive to provide high-quality products and exceptional customer service, and we are here to help if you need assistance with returns or refunds.