Returns Policy – Topixs

Effective Date: May 17, 2025

At Topixs, we want you to be completely satisfied with your soccer gear purchase. If for any reason you are not happy with your order, our Returns Policy is designed to make the process simple and hassle-free.

1. Eligibility for Returns

• Items must be returned within 30 days of the delivery date.

• Products must be in their original condition, unused, unwashed, and with all tags attached.

• Customized or personalized items are not eligible for return unless defective or damaged.

2. How to Initiate a Return

• Contact our customer service team at contact@shoptopixs.com or call (763) 208-0049 to request a return authorization.

• Provide your order number and reason for return.

• Once approved, you will receive instructions on how to ship your return.

3. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

• We recommend using a trackable shipping method to ensure your return arrives safely.

4. Refunds

• Refunds will be processed after we receive and inspect the returned item.

• Approved refunds will be credited to the original payment method within 5-7 business days.

• Shipping fees are non-refundable except in cases of defective or incorrect items.

5. Exchanges

• Exchanges are available for different sizes or colors of the same product, subject to stock availability.

• Please contact us for assistance with exchanges.

6. Damaged or Defective Items

• If you receive a damaged or defective item, please notify us immediately at contact@shoptopixs.com with photos for prompt resolution.

7. Contact Us

For any questions regarding returns, please contact us:
📧 Email: contact@shoptopixs.com
📞 Phone: (763) 208-0049
📍 Address: 4634 Polk St NE, Minneapolis, MN 55421

Thank you for shopping with Topixs. We appreciate your trust and look forward to serving you again!